Contact Us
A real person on our team will reply. For quick answers try the Help Center. Found a bug or something unsafe? Report a problem.
Support & response times
Vault is supported by a real person, not a bot queue. Support runs Monday to Friday, 9am to 6pm ET, excluding U.S. holidays. Messages sent outside those hours are answered the next business day.
- Urgent safety reports
- Within 24 hours
- Account access & billing
- 1 business day
- General questions & bugs
- 1 to 2 business days
- Data export & deletion requests
- Acknowledged in 2 business days, completed within 30 days
Illegal content, a minor at risk, or an active security vulnerability. Email info@vaultmomento.com with URGENT in the subject.
Sign in problems, payment failures, refunds, and subscription changes.
How to questions, upload or playback issues, and feature requests.
We confirm your identity first, then export or permanently delete as requested.
These are target response times, not a contractual guarantee. If you have not heard back within the window above, reply to your original message and we will prioritize it.