Help Center

Vault is a private home for your photos and videos. There are no ads, no scraping, and no training on your content. Everything you upload stays yours.

Sign in, open your Vault, and use the Upload button. You can drag and drop files, pick them from your device, or upload an entire folder at once.

From your Vault, choose New collection, give it a name, then add photos and videos to it. A photo can live in more than one collection.

Yes. Vault works in any mobile browser and can be installed to your home screen so it opens like an app, with camera and share sheet support.

Photos in JPEG, PNG, HEIC, and WebP, and videos in MP4 and MOV, up to the per file limit on your plan.

Video uploads are included with Membership. Free accounts can upload photos only.

Deleted items move to Trash for 30 days so you can restore them. After 30 days they are permanently removed.

You can search by title, description, date, location, file type, and tags, and save any filter combination as a saved search.

Only you, plus anyone you explicitly invite. Private collections are visible to you alone, and shared collections are visible to invited members while their invitation is active.

Open the collection, choose Share, and enter their email. They sign in to view the collection you shared with them.

Owners control everything, editors can add and remove media, and viewers can only look. You can change or revoke access at any time.

Your files are encrypted in transit and at rest, stored in secure cloud infrastructure, and protected by strict authentication and database level permissions. We never sell your data or show ads.

You do. We do not claim ownership or license your content. We store and serve it on your instructions, nothing more.

No. Your photos and videos are never used to train AI models and are never shared with model trainers.

AI keywording is opt in and only runs on images you choose. It generates labels you can see, edit, and remove. The labels are for you, not for improving a model.

Access is limited to operational needs only. Staff cannot browse your personal library. If a support request requires viewing a specific file, we ask for your permission first.

Yes. Uploads run through automated safety checks for illegal imagery, as required by law. These checks are automated and do not profile you or your family.

Up to 75 photos, 3 collections, and 5GB of storage. Video uploads are not included.

$199 per year for unlimited photos, unlimited collections, video uploads, and up to 1TB of storage.

A 3.5% transaction fee covers payment processing and is shown before you confirm your purchase.

Open Account, then Billing, and use Manage subscription to update your payment method, change plans, or cancel.

Open Account, then Settings, and choose Change password. You can also use the reset link on the sign in page.

Contact us and we will help you download a full copy of your photos, videos, and collection structure.

Contact us and we will walk you through exporting first, then permanently deleting your account, your media, and your personal data. Deletion is final.

What we collect, how we use it, and your rights. View Privacy Policy

The rules for using Vault and the responsibilities of both you and Vault Momento, LLC. View Terms & Conditions

How we think about ownership, encryption, retention, and your right to export and delete. View Your Data

The cookies and aggregate analytics we use, and how to control them. No ad tracking, ever. View Cookie Notice