Help Center

Vault is a private home for your photos and videos. There are no ads, no scraping, and no training on your content. Everything you upload stays yours.

Sign in, open your Vault, and use the Upload button. You can drag and drop files, pick them from your device, or upload an entire folder at once.

From your Vault, choose New collection, give it a name, then add photos and videos to it. A photo can live in more than one collection.

Yes. Vault works in any mobile browser and can be installed to your home screen so it opens like an app, with camera and share sheet support.

Photos in JPEG, PNG, HEIC, and WebP, and videos in MP4 and MOV, up to the per file limit on your plan.

Yes. Free accounts can upload video within their 5 GB pool; Paid plans add a much larger video allowance.

Deleted items move to Trash for 30 days so you can restore them. After 30 days they are permanently removed.

You can search by title, description, date, location, file type, and tags, and save any filter combination as a saved search.

Yes. When you download photos, your captions, named people, places, and keywords are embedded directly into the file in standard formats that Apple Photos, Google Photos, and Lightroom read. Videos include the same metadata as a small companion file inside zip downloads. Originals are always full resolution and never re-compressed.

Only you, plus anyone you explicitly invite. Private collections are visible to you alone, and shared collections are visible to invited members while their invitation is active.

Open the collection, choose Share, and enter their email. They sign in to view the collection you shared with them.

Owners control everything, editors can add and remove media, and viewers can only look. You can change or revoke access at any time.

Yes. Workspaces let you invite a trusted person — a family member or a professional photo manager — to work across your entire Vault with their own sign in. You keep ownership: billing, settings, and deletion always stay with you, and you can revoke access at any time. It's also a simple way to plan your legacy — the people you trust can already find and care for your memories.

Your files are encrypted in transit and at rest, stored in secure cloud infrastructure, and protected by strict authentication and database level permissions. We never sell your data or show ads.

You do. We do not claim ownership or license your content. We store and serve it on your instructions, nothing more.

No. Your photos and videos are never used to train AI models and are never shared with model trainers.

AI keywording is opt in and only runs on images you choose. It generates labels you can see, edit, and remove. The labels are for you, not for improving a model.

Access is limited to operational needs only. Staff cannot browse your personal library. If a support request requires viewing a specific file, we ask for your permission first.

Yes. Uploads run through automated safety checks for illegal imagery, as required by law. These checks are automated and do not profile you or your family.

5 GB of storage shared across photos and video, plus 3 collections and AI keyword search.

$99 per year for unlimited photos, 100 GB of video, unlimited collections, and AI keyword search.

$199 per year for unlimited photos, 250 GB of video, unlimited collections, AI keyword search & face grouping, and invite sharing.

A tailored plan for feature-length video libraries and large-scale archives, including Legacy — a single payment for lifetime access. Contact us to set it up.

A 3.5% transaction fee covers payment processing and is shown before you confirm your purchase.

Open Account, then Billing, and use Manage subscription to update your payment method, change plans, or cancel.

Nothing disappears. If a paid plan lapses or is canceled, your photos, videos, captions, people, and organization are retained for 12 months so you can renew and pick up where you left off. We notify you before anything is removed, and you can download your library at any time.

We plan to be here for the long term. If the service were ever discontinued, we commit to at least 12 months' notice and a practical way to download your complete library — files and metadata included — before any shutdown.

Open Account, then Settings, and choose Change password. You can also use the reset link on the sign in page.

Open Account, then Settings, and choose Download export to save a full copy of your collection structure and media metadata. For the actual files, contact us and we will prepare a download link.

Open Account, then Settings, and choose Delete account. We recommend exporting first. Deletion permanently removes your account, media, and personal data and cannot be undone.

What we collect, how we use it, and your rights. View Privacy Policy

The rules for using Vault and the responsibilities of both you and Vault Momento, LLC. View Terms & Conditions

How we think about ownership, encryption, retention, and your right to export and delete. View Your Data

The cookies and aggregate analytics we use, and how to control them. No ad tracking, ever. View Cookie Notice