Privacy Policy

Information You Provide When you create an account or use Vault, you may provide information including: • Name • Email address • Password or authentication credentials • Profile information • Billing and payment information (processed securely through third-party payment providers) • Customer support communications • Photos • Videos • Collections • Captions • Other content you upload through the Service Information We Collect Automatically When you use Vault, certain information may be collected automatically, including: • Device type • Operating system • Browser type • IP address • Time zone • Language preferences • Crash reports • Log files • Usage statistics • Performance information This information helps us improve the reliability, performance, and security of Vault. Metadata Vault may process information associated with your uploaded content, including: • Upload date • File size • File type • Device or camera information embedded within files • Date and time a photo or video was captured • Geographic location embedded within files (when available) • Collection names • Captions • AI-generated keywords and organizational information

We use your information to: • Create and manage your account • Store and synchronize your memories • Organize your Collections • Process subscription payments • Provide customer support • Improve the Service • Detect fraud, abuse, spam, and security threats • Protect Vault and its users • Comply with legal obligations • Send important service or account notifications We use only the information reasonably necessary to provide and improve the Service.

Vault uses artificial intelligence to improve your experience. AI may analyze your uploaded content for purposes such as: • Generating searchable keywords • Improving search functionality • Organizing Collections • Identifying similar memories • Improving accessibility • Suggesting organizational improvements Vault does not use your uploaded photos, videos, or other personal content to train general-purpose artificial intelligence models without your explicit consent.

Vault gives you complete control over who can access your Collections. When you choose to share a Collection, you may grant permissions that allow another person to: • View content • Download content • Upload content • Add or edit captions • Collaborate on a Collection You remain responsible for the permissions you grant. If another user downloads or copies content you have shared with them, Vault cannot control how that content is used outside the Service.

Vault offers both free and paid subscription plans. Subscription information, billing history, and payment details are processed securely through trusted payment providers. Vault does not store complete payment card information on our servers.

Protecting your memories is one of our highest priorities. Vault uses commercially reasonable administrative, technical, and physical safeguards designed to protect your information. These safeguards may include: • Encryption during transmission • Encryption of stored data where applicable • Secure cloud infrastructure • Authentication controls • Role-based internal access controls • Security monitoring • Regular security updates Although no online service can guarantee absolute security, we continually work to improve our security practices.

Vault is designed to keep your content private. We do not routinely browse customer photos or videos. However, authorized personnel may access limited account information or user content when reasonably necessary to: • Provide customer support requested by you • Investigate suspected violations of our Terms & Conditions • Detect fraud, malware, spam, or security incidents • Respond to reports of illegal or abusive activity • Comply with applicable law, court orders, subpoenas, or other lawful legal requests • Protect the safety, rights, or property of Vault, our users, or others Access is limited to authorized personnel and only when reasonably necessary for these purposes.

Vault works with trusted service providers that help us operate the Service. These providers may assist with: • Cloud hosting • Secure file storage • Payment processing • Email communications • Customer support • Analytics • Fraud prevention • Security monitoring These providers may process information only as necessary to perform services on our behalf and are contractually required to safeguard your information.

Vault is available globally. Your information may be processed or stored in countries outside your country of residence. Where required by applicable law, Vault implements appropriate safeguards for international transfers of personal information.

We retain information only as long as reasonably necessary to: • Provide the Service • Meet legal obligations • Resolve disputes • Prevent fraud • Protect Vault and its users • Enforce our agreements Deleted content may remain in encrypted backup systems for a limited period before permanent removal.

You may delete your account at any time. Following deletion: • Your account will be deactivated. • Active content will be scheduled for removal. • Certain information may be retained where legally required or reasonably necessary for fraud prevention, security, backup integrity, dispute resolution, or compliance with applicable law.

Depending on where you live, you may have rights that include: • Accessing your personal information • Correcting inaccurate information • Deleting personal information • Exporting your content • Withdrawing consent where applicable • Objecting to certain processing activities Requests may be submitted to info@vaultmomento.com.

Vault is intended for general audiences. Children should use the Service only with the involvement of a parent or legal guardian where required by applicable law. Parents and guardians remain responsible for supervising a child's use of Vault.

Vault may use cookies, local storage, and similar technologies to: • Keep you signed in • Remember preferences • Improve functionality • Analyze usage • Enhance security • Measure service performance You can control certain cookie preferences through your browser or device settings.

We may update this Privacy Policy periodically. If we make material changes, we will provide notice through the Service or by other appropriate means. Your continued use of Vault after the revised Privacy Policy becomes effective constitutes acceptance of those changes.

If you have questions about this Privacy Policy or how Vault handles your information, please contact us: Vault Momento, LLC 📧 info@vaultmomento.com 🌐 vaultmomento.com